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More..in..this..section….Standards..BenefitsCertificationManagement..system..standardsISO..26000..-..Social..responsibilityISO..31000..-..Risk..managementISO..4217..-..Currency..codesISO..8601..-..Time..and..date..formatISO..639..-..Language..codesISO..3166..-..Country..codes….About..us..StructureThe..ISO..storyMembersAnnual..ReportsISO..in..figures..Organizations..in..cooperation..with..ISOConsumersSMEsConformity..assessmentDeveloping..countriesISO..AcademyWorking..with..ISOISO..Awards….Standards..Development..Technical..committeesDeliverablesWho..develops..standards..Why..get..involved?Resource..areaGovernance..-..Technical..Work….News..ISO..Standards..in..actionISO..MagazinesEventsNews..archiveMedia..kit….Store..Standards..catalogueHandbooks..and..packagesChecklistsGraphical..Symbols…..International..Organization..for..StandardizationInternational..Standards..for..Business,..Government..and..Society…ISO/IEC..20000-1:2011..can..be..used..by:..an..organization..seeking..services..from..service..providers..and..requiring..assurance..that..their..service..requirements..will..be..fulfilled;..an..organization..that..requires..a..consistent..approach..by..all..its..service..providers,..including..those..in..a..supply..chain;..a..service..provider..that..intends..to..demonstrate..its..capability..for..the..design,..transition,..delivery..and..improvement..of..services..that..fulfil..service..requirements;..a..service..provider..to..monitor,..measure..and..review..its..service..management..processes..and..services;..a..service..provider..to..improve..the..design,..transition,..delivery..and..improvement..of..services..through..the..effective..implementation..and..operation..of..the..SMS;..an..assessor..or..auditor..as..the..criteria..for..a..conformity..assessment..of..a..service..provider's..SMS..to..the..requirements..in..ISO/IEC..20000-1:2011…….All….Rights….Reserved…..ISO/IEC..20000-1:2011..ISO/IEC..20000-1:2011….Subscribe..to..updates..Information..technology..–..Service..management..–..Part..1:..Service..management..system..requirements…..If…you…have…any…questions…or…suggestions…regarding…the…accessibility…of…this…site,…please…contact…us….403…Forbidden…..

The….requirements….include….the….design,….transition,….delivery….and….improvement….of….services….to….fulfil….agreed….service….requirements…..Skip..to..Content…..ISO…Store…StoreStandards…catalogueBy…TC…JTC…1…Information…technology…SC…40……….General…information…Revisions…Corrigenda…/…Amendments…Document…published…on:…2011-04-15…Edition:…2…(Monolingual)…ICS:…35.020;…03.080.99…Status:…Published…Stage:…90.92…(2016-01-13)…TC/SC:…ISO/IEC…JTC…1/SC…40…Number…of…Pages:…26……Revised…by:…ISO/IEC…WD…20000-1…Revises:…ISO/IEC…20000-1:2005…No…corrigenda…or…amendments…available…Related…news…9…October…2013…The…new…cyber…warfare…14…August…2013…New…version…of…ISO/IEC…27001…to…better…tackle…IT…security…risks…9…May…2012…IT…service…management…-…ISO/IEC…20000…eases…transition…to…cloud…computing…for…Orange…'en'…addToBasketStd…Format…PDF…This…format…preserves…the…paper…layout,…and…is…watermarked…EPUB…This…format…allows…documents…to…be…read…on…tablets…and…smartphones…COLOUR…PDF…Enhanced…user-friendly…colour…PDF…format…REDLINE…See…any…updates…made…from…previous…versions…at…a…glance…PAPER…Normally…A4…size…documents….TOP…….Privacy…and…copyright…Name…and…logo…Sitemap…Jobs…FAQs…Contact…ISO……………………We…are…committed…to…ensuring…that…our…website…is…accessible…to…everyone….It….specifies….requirements….for….the….service….provider….to….plan,….establish,….implement,….operate,….monitor,….review,….maintain….and….improve….an….SMS…..51986..ISO/IEC..20000-1:2011..ISO/IEC..20000-1:2011….Subscribe..to..updates..Information..technology..–..Service..management..–..Part..1:..Service..management..system..requirements..Preview..ISO/IEC..20000-1:2011..Abstract..ISO/IEC..20000-1:2011..is..a..service..management..system..(SMS)..standard…All….ISO….publications….and….materials….are….protected….by….copyright….and….are….subject….to….the….users….acceptance….of….ISOs….conditions….of….copyright…..All…copyright…requests…should…be…addressed…to…copyrightiso.org….

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